Israelis will pay only one internet company from 2022

Starting next year, the Israelis will only pay one internet company, Communications Minister Yoaz Handel said, approving a plan on Sunday to end a ruling demanding a split between internet providers and internet companies. Internet infrastructure. have a single address for the purchase of Internet services and troubleshooting, ”said the Ministry of Communications. Current regulations require Internet infrastructure and services to be provided and billed by two separate companies. This often leads to poor customer service, as subscribers who call with a complaint are often told that the problem is the other company’s responsibility. “Following the political crisis, this is one of the first decisions I take because its impact on the pockets of Israeli citizens and the service they will receive is enormous,” Handel said. “The Internet is one product. A previous reform of the “wholesale market” allowed the two services to be marketed in one package, but in practice the services were also provided by two companies separately, which affected the quality of the consumer services in Israel, noted the ministry. The decision to split suppliers was taken 20 years ago in an attempt to increase competition in the field, but this has since been offset by problems, he added. which was important at the time, has become a source of unrest, a proliferation of dormant subscribers and damage to customer service, “said Director General of the Ministry of Communications, Liran Avisar Ben-Hurin.” The new structure of the Internet market will allow consumers to enjoy quality services, and at the same time will promote the wholesale market in a way that will ensure competition for the consumer’s heart. The reform will also reduce the number of dormant subscribers who pay around NIS 50 million per year for services they do not use. The ministry deleted 46% of those accounts in the past year, he said.

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