iiNet Says Data Center Cooling System ‘Malfunctioned’ on Christmas Day – Hardware – Telco / ISP

iiNet attributed an email and web hosting server outage that began on Christmas Day to a “malfunction” in the cooling system at its Perth data center on an extremely hot day.

As reported by iTnews, the company’s website, customer mail servers, and virtual private server (VPS) hosting were all affected by what was described at the time as a “data center issue” caused by weather conditions.

Western Australia suffocated on its hottest Christmas day on record, according to reports.

IiNet customers reported as late as the weekend that courier services, in particular, had been slow to recover from the incident.

An iiNet spokesperson said iTnews that the incident was caused by a failure of the data center cooling system.

“On the afternoon of December 25, the extreme heat in Western Australia resulted in the shutdown of several servers and loss of connectivity after a malfunction of the cooling system at the iiNet data center. Said the spokesperson.

“The iiNet website, iiNet domain messaging services, and the iiNet customer call center have been affected.

“Customer service was restored early in the morning of December 27th.

“However, iiNet email clients may have experienced email delays over the next few days as the backlog was cleared.”

Internet and mobile services provided by iiNet were not affected by the issue.

iiNet had previously had issues with its Perth data center in 2015 due to heatwave conditions and in 2018 due to a power outage at the site.

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