How Connecticut Internet Businesses Respond to Henri


As Tropical Storm Henri Relocated to Connecticut on Sunday, the carriers said they were ready to fix the outages at a time when many are still working from home.

While much of the attention has been focused on the potential for multi-day power outages, recent devastating storms have shown that the same infrastructure essential for electricity can cut people off from their phones and their devices. Internet connection.

Lara Pritchard, senior communications director for the Northeast region for Spectrum, said she was keeping a close eye on Henri’s path, which changed course on Sunday and made landfall just beyond the Rhode border. Island, mitigating the blow on Connecticut.


“Teams log in regularly to monitor Henri’s trail to safely pre-position personnel, materials such as fiber optic cables, vehicles, fuel, generators and other supplies so that we can react quickly to assess and repair any damage as soon as it is safe and we have access to the damaged sites, ”said Pritchard.

As Connecticut continues to grapple with the COVID-19 pandemic, internet connections have become more essential than ever as many people are still working from home.

But after Tropical Storm Isaias in August 2020, people faced connectivity issues for days after the storm and struggled to reach customer service to get back online. While not as severe as those faced by power companies, internet and telephone providers have come under fire in the wake of the storm.

Much like how power companies prepared for the worst Sunday when Henri impacted Connecticut, these internet and phone providers were beefing up their workforce to get customers back online quickly.

In a notice to customers, Optimum said it has been in communication with local authorities and energy companies to coordinate any necessary restoration efforts.

“While some outages cannot be avoided, as they are caused by downed cables and power lines, our entire crews are ready to make repairs while commercial power is restored,” Optimum said in the statement. ‘notice to customers.

Kristen Roberts, vice president of communications for Comcast’s western New England region, said its Xfinity services could be affected in the event of business outages.

“We have actively prepared for Tropical Storm Henri so that we can assist our customers by responding quickly to any impact the storm has on our service,” said Roberts. “We have increased our workforce and will strategically place employees throughout the Connecticut area with back-up generators and other supplies as needed. “

Roberts said for most customers, services should be restored after commercial electricity returns and access to damaged infrastructure and downed lines.

“It is important to note that although electricity may have been restored to an individual’s home, there are instances where electricity has not yet been fully restored at the local Xfinity distribution point serving the neighborhood. “she said. “Once authorized and access obtained, we will work around the clock until services are fully restored for each client.”


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