Exabytes falls victim to ransomware attack: causes disruption in some services


Mainly known for its domain and website hosting services, Exabytes revealed to have suffered a ransomware attack. According to a notice posted on its support website’s community forums at 9:12 p.m. yesterday, the company first detected the incident at 5:00 a.m.

As you might expect, the ransomware attack caused disruption to some of the services offered by the Penang-based company which apparently serves over 160,000 customers across the globe. Among the services affected by the attack include WordPress hosting, virtual private server and Windows-based shared hosting, according to the Exabytes support site.

Exabytes support site, captured at 1:49 am today.

However, service restoration is proceeding at a very slow pace as the site also noted that only 3% of the data was restored as of 12:30 am today. So far, the support site hasn’t mentioned how long the full recovery process would take.

Meanwhile, the brief statement released by Exabytes did not reveal much, although the company noted that it had informed authorities about the attack. In a tweet that has since been deleted, the attackers apparently demanded $ 900,000 (~ RM3.75 million) in cryptocurrency from the company, although it is not clear whether Exabytes actually paid it or no.

(Source: Exabytes – [1][2], Amanz. Image: Exabytes / Facebook.)


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