Barcelona – ReviewPro, a Shiji Group brand and leading customer experience platform, and allora, the AI-based hotel booking engine created by Avvio, announce the integration of a chatbot and a booking engine reservation that helps hotels maximize their website conversion and increase direct bookings.
Travelers looking for their next vacation will use ReviewPro’s Guest Communication Solution to find the information directly on the hotel’s website. An AI-driven hotel chatbot seamlessly collects booking details through natural human communication, passing this information to the allora booking engine once the guest is ready to book. This enables a seamless and efficient experience for the guest and increased conversion rates for hotels.
This is the first in a series of improvements planned for allora. Frank Reeves, CEO of allora, explained: “With the increased use of messaging and a growing need for efficiency and automation, it’s clear that chatbots are here to stay. As a leader in hotel booking and retention powered by IA, it’s only natural that allora has worked with Shiji’s ReviewPro to further improve our users’ experience.ReviewPro’s booking assistants can increase direct bookings and website conversions and also create better experiences, thanks to a streamlined and personalized booking process We look forward to a long and mutually beneficial partnership.
ReviewPro’s messaging solution automatically and instantly responds to over 80% of repetitive customer queries. Guests receiving the right information at the right time are likely to spend more time and book on the hotel website. Any questions or requests that the bot cannot answer are automatically routed to the correct department, whether before, during or after the stay, ensuring the guest has 24/7 communication and resolution /7 from the hotel anytime, anywhere, from the messaging app of their choice.
“Our latest product, Guest Communication, is a multi-layered messaging platform with an AI-powered chatbot that can keep visitors on your website longer by delivering the right information where and when the guest needs it. need”, says Shiji’s ReviewPro CEO Michael Kessler. “However, we need great partnerships like allora to then turn those visitors into direct bookings, seamlessly going from conversation to booking.”
Guest Communication is a guest messaging platform that allows hoteliers to automate their inbound and outbound communications by leveraging a hotel chatbot and AI-driven automation tools. The solution brings communications from multiple channels into a single inbox, including WhatsApp, WeChat, Facebook Messenger and Instagram. Any incoming guest request is automatically routed to the appropriate team member through an integrated case management system.
Benefits of ReviewPro & allora integration
This integration will solve several problems for customers and hoteliers, including the problem of cumbersome booking procedures, missed revenue opportunities and the lack of clear and relevant information.
- Increase in Leads – Leverage a pre-trained hotel chatbot to offer instant booking assistance to browsing guests and help reduce website abandonment rates.
- Higher conversion – Turns visitors into customers through a streamlined booking process triggered by the chatbot and collected by natural human speech.
- Personalized booking experience – Guests are guided through the booking process by the hotel’s chatbot, then find a booking page with reviews and offers relevant to their segment.
The integration between Shiji’s ReviewPro and allora creates a seamless and efficient experience for guests and drives direct booking conversion for hoteliers. Customers who want to learn more about the integration should contact their account manager.
ReviewPro, a Shiji Group brand, offers over a decade of experience and investment in innovation to ensure we continue to set the benchmark for the hospitality industry. Our cloud-based guest experience platform includes hotel reputation, guest surveys, case management, and messaging automation. Shiji’s ReviewPro has the industry standard online reputation score, the Global Review Index™️ (GRI), a proprietary algorithm based on review data collected from 140 OTAs and review sites in over 45 languages. With more than 60,000 properties in more than 150 countries, Shiji’s ReviewPro offers the technology, support and training needed to help hoteliers improve.
allora, an Avvio brand, is more than just a booking engine, it’s an AI-powered growth engine that delivers technology to more than 500 hotels worldwide and generates more than 400 million pounds of transactions each year.
allora was created by hotel technology provider, Avvio, which, in addition to the booking engine, offers digital marketing and web design. Founded in 2002, Avvio has offices in London, Dublin, Limerick and Las Vegas.
For more information, please visit: www.allora.ai
For press contacts: [email protected]
About Shiji Group
Shiji is a multinational technology company that provides software solutions and services to businesses in the hospitality, restaurant, retail and entertainment industries, ranging from hotel technology platform to hotel management solutions, through restaurant and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji now has more than 5,000 employees in more than 80 subsidiaries and brands in more than 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 points of sale. For more information, visit www.shijigroup.com.
Marketing Manager at ReviewPro