America’s Best Cell Phone Provider is… Jeff Kagan


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Once again, the latest American Customer Satisfaction Index (ACSI) lists the best wireless service providers in the United States. There are a few changes this time around. Some carriers have improved and others have gotten worse. The good news is that if there are winners, there are no losers. All wireless service providers scored 7-8 out of 10 categories. While this is great news, it can also make the search for a choice clear to you and your needs as clear as the mud.

In this column, I’ll share with you some of the data from this most recent report. I’ll also share some thoughts on what this means and how to choose the best wireless service provider for you.

How to choose the right wireless service provider for you

This report divides wireless service providers into two different categories.

One: Mobile Network Operators (MNOs), which stands for Verizon Wireless, AT&T, and T-Mobile. These companies have their own towers and networks. There are also other smaller companies with a more limited footprint like US Cellular, C Spire Wireless and others.

Two: mobile virtual network operators (MVNOs). There are two types of MVNO providers, the full service MVNO and the value MVNO.

Full-service MVNO providers include AT&T’s Cricket Wireless, Xfinity Mobile, Spectrum Mobile, Altice Mobile, T-Mobile’s Metro, Google Project Fi, and others.

Value MVNO includes companies such as Consumer Cellular, Straight Talk Wireless, Total Wireless, Tracfone, SafeLink Wireless, Simple Mobile, Walmart Family Mobile, Q Link Wireless, Assurance Wireless and others.

What’s the best wireless MNO or MVNO for you?

No MVNO provider owns or operates their own wireless networks. Instead, they are resellers. They resell either Verizon Wireless, T-Mobile or AT&T Mobility.

From this perspective, the quality of an MVNO cannot therefore be better than that of the operator it resells. This means that none of them are ever better than AT&T Mobility, Verizon Wireless, and T-Mobile.

I was surprised to learn how low quality many MVNO dealers are. Something to know when comparing suppliers.

AT&T, Verizon, T-Mobile, US Cellular, MNO wireless providers

Cricket Wireless resells and is owned by AT&T. The quality of this service is excellent. Xfinity Mobile and Spectrum Mobile resell Verizon Wireless. Altice Mobile resells T-Mobile. All three also offer good quality.

I have tried several different MVNO resellers and had mixed results. Some are great in terms of quality and customer service while others were terrible.

Another point to consider with MVNO resellers is that they generally don’t offer advanced services like international use. They also take a secondary position when the network is busy, among other things.

Xfinity Mobile, Spectrum Mobile, Altice Mobile, Project Fi and other MVNO resellers

In this report, AT&T Mobility improved its performance by one point, while T-Mobile showed that it worsened its performance by one point.

Is a point really a reason for choosing one supplier over another? Most people don’t think this difference is big enough.

The main thing is this. While there are winners and losers in this report, the difference between winners and losers is so small that it doesn’t really matter.

The wireless industry in this country has improved and strengthened year after year, and it will continue to move in that direction.

This is the real value of these reports today. They keep each competitor on their toes.

Choosing the best wireless service provider for your needs

Choose the carrier of your choice based on your personal needs and experience with coverage, customer service, costs, etc.

There are differences, but what one customer thinks is a winner another customer will think of a loser, and vice versa.

While all wireless carriers offer great connectivity, there are some real differences.

For example, in my neighborhood, one operator has a stronger coverage signal than the others. My morning coffee group all say the same thing, but each has a different strongest porter. So it all depends on where they live, work and spend time.

ACSI wireless reports are valuable in general

These ACSI reports are important. They are valuable for a general conclusion. They are like the photo finish in a horse race. They give a precise vision of the race.

This type of tracking keeps all carriers up to date with their competition and keeps them all on top of their game.

Most of the services today, however, are all so close to each other. Choosing the right carrier for you from this group is the new challenge.

Remember, the best choice for you might not be the best choice for someone who lives nearby. It all depends on where you spend time each day. There are differences between carriers and only you can determine what is best for you.

Jeff kagan is an Equities News columnist. Kagan is a wireless analyst, technology analyst, and commentator following telecommunications, pay TV, cloud, AI, IoT, telehealth, healthcare, automotive, self-driving cars and more. Email him at [email protected] Its website is www.jeffKAGAN.com. Follow him on twitter @jeffkagan and LinkedIn www.linkedin.com/in/jeff-kagan/.

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Actions columnist: Jeff kagan

Source: News Actions

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